STX Hammer 500 Enduraform Head
The base of this head cracked after 3 uses. STX does not allow returns from the store, you have to do it through them. The "official" return policy on the website says it takes 5-7 weeks for a return and you have to pay to send the damaged equipment in before they will send you a replacement. My son is in the middle of lacrosse season - we can't wait 5-7 weeks. After several phone calls and help from the LAX Zone manager (they were SO helpful!), I got someone to agree to send me a replacement based on pictures of the damaged head and proof of purchase. They said it should take about a week. That was a week ago. I received an email saying they were reviewing my request. I have requested an update and/or any tracking information and have received no response. I have never seen such a ridiculous return policy, particularly from a major player in the lacrosse equipment market.